Orders & Payment
Which payment methods do you support?
- Thailand: Credit/debit cards, PromptPay (QR) โ via Omise/Opn
- Korea: Credit cards, Toss, bank transfer โ via PortOne
- Global: Credit cards via Stripe (coming soon)
How do I use a promo code?
Enter the code in the "Promo code" field on the checkout page and click "Apply".
Shipping
How long does shipping take?
| Route | Estimated time |
|---|---|
| Within Thailand | 3-5 business days |
| Korea โ Thailand | 7-14 business days |
Returns & Refunds
What is the return window?
7 days from delivery. See the refund policy for details.
Can I return an opened cosmetic?
Hygiene-sensitive products (skincare, makeup, fragrance) can't be returned once opened โ except in case of damage or wrong shipment.
Account
I forgot my password.
Click "Forgot password" on the login page; we'll email you a reset link.